Coronavirus Preparedness

UPDATE January 14, 2021, 1:00 p.m.

We are thrilled to partner with CVS Pharmacy to offer the Moderna COVID-19 vaccine right here on campus in the near future to Independent Living residents who qualify under the state’s current eligibility parameters. IL residents will receive a communication at their doors next week that contains details and sign up instructions.


UPDATE December 30, 2020, 12:00 p.m.

Because of the spread of COVID-19 in our surrounding area, including a number of cases on campus, we will enact modified “Stay Home, Stay Safe” protocols on campus for Independent Living (IL) residents effective Friday, January 1, 2021 until further notice. Please read this document for details.


UPDATE December 18, 2020

Unfortunately, Carolina Village is seeing a direct impact on our campus from the increased COVID-19 activity in our larger community, including an Independent Living resident fatality this morning. For these reasons, we are reinstating more restrictive measures as of Monday, December 21 at 12:01 a.m. through January 31, 2021. Please read both of these documents for details:


UPDATE December 9, 2020, 12:15 p.m.

Today, COVID-19/coronavirus has been diagnosed in two separate Carolina Village Independent Living residents. Please click here to read the complete communication. A printed version of this same information was delivered to IL residents today.

UPDATE November 12, 2020, 10:00 a.m.

With the troubling continued upward trend of COVID-19 cases in our state, Governor Roy Cooper has indicated that North Carolina will remain in Phase 3 until at least December 4. Please click here to read how this affects Carolina Village.

UPDATE October 23, 2020, 10:00 a.m.

With the gradual re-opening of the Village going well, including outside visits for Independent Living, Care Center, and Medical Center residents, we are looking ahead – cautiously – to the late fall and winter months. We are planning to welcome in-home visitors for IL residents *with stipulations* starting Monday, November 2, 2020. Please note that all plans and services are at the discretion of administration and will be altered as necessary. Please click here to read the latest updateA printed version of this same information will be delivered to IL residents today.
Please note that residents must SCHEDULE in-home visitations through the front desk:
Visitations for Care Center and Medical Center residents will continue outside, per regulations, with heating sources in place.
The link above also includes information about the Village’s holiday plans for IL residents, including Thanksgiving meals. Please read this information thoroughly; there are new holiday meal options available to IL residents and their visitors. Holiday information for Care Center and Medical Center residents will follow at a later date.

UPDATE October 14, 2020, 5:00 p.m.

We are happy to announce that outside visitation for our Care Center and Medical Center residents will begin Thursday, Oct. 15. Please read the complete details here.



UPDATE September 14, 2020, 9:00 a.m.

While keeping a close eye on situation developments, we are pleased to announce that we plan to welcome visitors for Independent Living, Care Center, and Medical Center residents ON A LIMITED, SCHEDULED BASIS beginning Monday, September 21, 2020. Please note all of the details surrounding this initiative by reading this latest campus update.



UPDATE August 14, 2020, 8:00 a.m.

Carolina Village’s phased-in approach to re-opening continues. Safety remains our top priority. Please read this latest information thoroughly for complete information about additional campus services and amenities scheduled to re-open (on a limited basis) as of Monday, August 24, 2020.



UPDATE July 10, 2020, 10:00 a.m.

Carolina Village’s phased-in approach to re-opening continued this week with the opening of the Main Dining Room and take-out window, with seating capacity limits and social distancing. So what is next for the Village? Please read this latest information thoroughly.



UPDATE June 26, 2020, 10:00 a.m.

Important Changes to Dining Services: Throughout the entirety of the COVID-19 threat our leadership team has been looking at every aspect of Village life to identify and enact safer operations for our community. Though the term “our new normal” may sound trite by now – every business is saying it – we find that it’s the best way to describe our daily life. Our new normal will include numerous changes in our Dietary operations and processes to protect everybody’s health. This time of COVID-19 disruption has given us time to reassess and implement new processes and changes earlier than originally planned. We hope that you’re as excited about these changes as we are.


We will re-open the Main Dining Room, the takeout window, and optional meal delivery on Monday, July 6, 2020.


Residents MUST wear masks in shared areas, including hallways and in the Dining Room until they have been seated.


Please read all of this detailed information thoroughly.



UPDATE May 29, 2020, 10:20 a.m.

As Carolina Village’s phased-in approach to re-opening continues, we are keeping a close eye on situation developments. All plans are subject to change, depending on developments at the local, state, and national level. However, our plan for re-opening more services is outlined here.



UPDATE May 22, 2020, 10:00 a.m.

As North Carolina begins the process of reopening in a phased approach, we, too, will be reassessing processes and adjusting in a phased-in approach. Read the latest update about LIMITED campus re-openings. Please remain vigilant for your health.


UPDATE May 7, 2020, 12:00 p.m.

With talk of plans of reopening North Carolina in the local and state news, we want to make sure you know what to expect from Carolina Village in the immediate future. Please read our latest Campus Update thoroughly.

UPDATE Apr. 3, 2020, 10:00 a.m.

It is with a heavy heart and deep sadness that we report that Carolina Village has been directly touched by COVID-19. Please read this information thoroughly.

UPDATE Mar. 27, 2020, 3:30 p.m.

Watch this video for a message from our Executive Director regarding changes to campus protocol starting Monday, March 30 at 5:00 p.m.

The details of this information can be found in this document.

UPDATE Mar. 26, 2020, 11:30 a.m.

The March Town Hall for residents had to be re-imagined to honor social distancing. Watch this video to hear our Executive Director’s most recent message to residents.

UPDATE Mar. 23, 2020, 2:30 p.m.

We are still operating under Step 1 of our Coronavirus Contingency Plan and are adding the measures outlined in New Mandates in Effect 3/24/2020. Thank you for your cooperation.

UPDATE Mar. 20, 2020, 4:00 p.m.

Starting March 23 — PISGAH ESSENTIAL PRODUCTS, the “Amazon” for Carolina Village residents. Learn more here!

UPDATE Mar. 17, 2020, 2:20 p.m.

We are still operating under Step 1 of our Coronavirus Contingency Plan (see below) and are adding the measures outlined in this IMPORTANT SITUATION UPDATE. Thank you for your ongoing cooperation.

UPDATE Mar. 14, 2020, 11:00 a.m.

Due to a presumed positive case of coronavirus in an ADJOINING county, Administration is now enacting Step 1 of our Coronavirus Contingency Plan. Please review the plan to understand the details of Step 1. Thank you for your ongoing cooperation.

UPDATE Mar. 13, 2020, 1:30 p.m.

As we communicated on March 9 (below), Carolina Village is working diligently to be as prepared as possible for coronavirus/COVID-19. To be clear, at this time we have no documented cases on campus or in Henderson County. However, at this time we are communicating to you what you should expect on campus in the event that coronavirus is confirmed in any of the counties surrounding Carolina Village. This immediate surrounding area includes the counties of Henderson, Polk, Buncombe, Transylvania, Rutherford, and/or Greenville. Please read this Coronavirus Contingency Plan thoroughly to understand our coronavirus contingency plan.

We are NOT enacting this contingency plan at this time, but are prepared to do so at any time should the circumstances warrant it.

We are still operating under a mandatory notification from residents, employees, and visitors who have traveled within the previous 14 days. Leadership will continue to address these situations on a case-by-case basis.

This is a serious public health concern. Rest assured that every action that we may take is designed to reduce the spread of the virus and to protect every member of our community.

We continue to ask for your cooperation and patience during this time. While we certainly understand the inconvenience of a quarantine, our goal is the continued good health of all members of our community. Please watch for situation updates as they occur.

Mar. 9, 2020

As a health care provider, Carolina Village is working diligently to be as prepared as possible for coronavirus/COVID-19. To be clear, at this time we have no documented cases on campus or in the surrounding area. However, the Centers for Disease Control (CDC) has recommended that all Americans prepare for the possibility of widespread COVID-19 in the United States. This virus is particularly dangerous to the senior population and to those with suppressed immune response. We are prepared for the possible spread to our local area. Please read our Coronavirus Preparedness document for answers to questions you may have about our preparation efforts.

The health and well-being of our residents and employees has always been our top priority. During this time of uncertainty, we want you to be certain of that. Rest assured that we are taking every reasonable precaution to ensure that our campus is prepared for an infectious outbreak, including coronavirus. We are committed to delivering best-practice care for all members of our community.