Coronavirus Preparedness

UPDATE July 10, 2020, 10:00 a.m.

Carolina Village’s phased-in approach to re-opening continued this week with the opening of the Main Dining Room and take-out window, with seating capacity limits and social distancing. So what is next for the Village? Please read this latest information thoroughly.



UPDATE June 26, 2020, 10:00 a.m.

Important Changes to Dining Services: Throughout the entirety of the COVID-19 threat our leadership team has been looking at every aspect of Village life to identify and enact safer operations for our community. Though the term “our new normal” may sound trite by now – every business is saying it – we find that it’s the best way to describe our daily life. Our new normal will include numerous changes in our Dietary operations and processes to protect everybody’s health. This time of COVID-19 disruption has given us time to reassess and implement new processes and changes earlier than originally planned. We hope that you’re as excited about these changes as we are.


We will re-open the Main Dining Room, the takeout window, and optional meal delivery on Monday, July 6, 2020.


Residents MUST wear masks in shared areas, including hallways and in the Dining Room until they have been seated.


Please read all of this detailed information thoroughly.



UPDATE May 29, 2020, 10:20 a.m.

As Carolina Village’s phased-in approach to re-opening continues, we are keeping a close eye on situation developments. All plans are subject to change, depending on developments at the local, state, and national level. However, our plan for re-opening more services is outlined here.



UPDATE May 22, 2020, 10:00 a.m.

As North Carolina begins the process of reopening in a phased approach, we, too, will be reassessing processes and adjusting in a phased-in approach. Read the latest update about LIMITED campus re-openings. Please remain vigilant for your health.


UPDATE May 7, 2020, 12:00 p.m.

With talk of plans of reopening North Carolina in the local and state news, we want to make sure you know what to expect from Carolina Village in the immediate future. Please read our latest Campus Update thoroughly.

UPDATE Apr. 3, 2020, 10:00 a.m.

It is with a heavy heart and deep sadness that we report that Carolina Village has been directly touched by COVID-19. Please read this information thoroughly.

UPDATE Mar. 27, 2020, 3:30 p.m.

Watch this video for a message from our Executive Director regarding changes to campus protocol starting Monday, March 30 at 5:00 p.m.

The details of this information can be found in this document.

UPDATE Mar. 26, 2020, 11:30 a.m.

The March Town Hall for residents had to be re-imagined to honor social distancing. Watch this video to hear our Executive Director’s most recent message to residents.

UPDATE Mar. 23, 2020, 2:30 p.m.

We are still operating under Step 1 of our Coronavirus Contingency Plan and are adding the measures outlined in New Mandates in Effect 3/24/2020. Thank you for your cooperation.

UPDATE Mar. 20, 2020, 4:00 p.m.

Starting March 23 — PISGAH ESSENTIAL PRODUCTS, the “Amazon” for Carolina Village residents. Learn more here!

UPDATE Mar. 17, 2020, 2:20 p.m.

We are still operating under Step 1 of our Coronavirus Contingency Plan (see below) and are adding the measures outlined in this IMPORTANT SITUATION UPDATE. Thank you for your ongoing cooperation.

UPDATE Mar. 14, 2020, 11:00 a.m.

Due to a presumed positive case of coronavirus in an ADJOINING county, Administration is now enacting Step 1 of our Coronavirus Contingency Plan. Please review the plan to understand the details of Step 1. Thank you for your ongoing cooperation.

UPDATE Mar. 13, 2020, 1:30 p.m.

As we communicated on March 9 (below), Carolina Village is working diligently to be as prepared as possible for coronavirus/COVID-19. To be clear, at this time we have no documented cases on campus or in Henderson County. However, at this time we are communicating to you what you should expect on campus in the event that coronavirus is confirmed in any of the counties surrounding Carolina Village. This immediate surrounding area includes the counties of Henderson, Polk, Buncombe, Transylvania, Rutherford, and/or Greenville. Please read this Coronavirus Contingency Plan thoroughly to understand our coronavirus contingency plan.

We are NOT enacting this contingency plan at this time, but are prepared to do so at any time should the circumstances warrant it.

We are still operating under a mandatory notification from residents, employees, and visitors who have traveled within the previous 14 days. Leadership will continue to address these situations on a case-by-case basis.

This is a serious public health concern. Rest assured that every action that we may take is designed to reduce the spread of the virus and to protect every member of our community.

We continue to ask for your cooperation and patience during this time. While we certainly understand the inconvenience of a quarantine, our goal is the continued good health of all members of our community. Please watch for situation updates as they occur.

Mar. 9, 2020

As a health care provider, Carolina Village is working diligently to be as prepared as possible for coronavirus/COVID-19. To be clear, at this time we have no documented cases on campus or in the surrounding area. However, the Centers for Disease Control (CDC) has recommended that all Americans prepare for the possibility of widespread COVID-19 in the United States. This virus is particularly dangerous to the senior population and to those with suppressed immune response. We are prepared for the possible spread to our local area. Please read our Coronavirus Preparedness document for answers to questions you may have about our preparation efforts.

The health and well-being of our residents and employees has always been our top priority. During this time of uncertainty, we want you to be certain of that. Rest assured that we are taking every reasonable precaution to ensure that our campus is prepared for an infectious outbreak, including coronavirus. We are committed to delivering best-practice care for all members of our community.